FAQs

Frequently Asked Questions

  1. How long is the tour?
    Our daily tours last approximately 7-8 hours.  The Old San Juan Walking Tour could take 2-3 hours. Our Panoramic Tours take from 10-14 hours.
  2. Are there any additional charges with the tour?
    All taxes and entry fees are included in our prices, but online purchases include a 6% online convenience fee.
  3. Will I get wet during the tours?
    Our Bio Bay, South Coast and North Coast tours give you the chance to swim in the ocean or a river.  These are the only tours that include a location where you can get wet.  You don’t have to swim if you don’t want to, but we suggest to bring a towel and an extra set of clothes.  You might change your mind.
  4. What is your cancellation policy?
    Our policy is full refund for cancellations done 48 hours or more before the start of the tour, 50% refund for cancellations within 48-24 hours, no refunds for cancellations within 24 hours of the start of the tour.
  5. Do you offer private tours?
    We offer custom and private tours for those who prefer a more personal experience or want to visit other destinations not included in our daily tours.  Please contact us directly via phone or email to prepare your custom/private tour.
  6. Do you pick-up in my hotel?
    We pick-up our passengers at many locations in Isla Verde, Condado, Ocean Park, Old San Juan, Miramar, Bayamón and Caguas.  Pick-ups in Rio Grande, Fajardo and Humacao have an additional charge of $20 per person.
  7. Is lunch included in the tour?
    We do not include lunch in our rates due to allergies and specific diets.  We do stop for lunch during the tour at local, Puerto Rican food restaurants.  Please let us know at time of booking of any diet requirements to plan accordingly.